Personal Reply
No anonymous ticket system: Your message will reach the people who contribute to Rokhu every day – including inquiries about felt, colors, or delivery windows.
Contact
Tell us what it's about — we'll get back to you personally.
Whether it's an order, product advice, or feedback about our shop: write to us confidentially. We read everything ourselves and reply as quickly as we can.
Typical response time: one business day (Mon–Fri).
Why it can be worthwhile
Three things you can expect from us — before you even hit "send."
Clear expectations
We usually respond within one business day (Mon–Fri). During peak times, it may take a little longer—we'll be upfront about it then.
Solutions instead of cookie-cutter approaches
Whether it's a complaint, a question about sizing, or gift wrapping: We listen and suggest what makes sense in your situation — fairly and without any small print poker.
Prefer to browse first?
Many answers can also be found directly on the product – quality, care, and scope of delivery are deliberately described in detail.